Preamble and Definitions
At ERAI Turkey, your privacy and security are of the utmost importance to us. That is why we make every effort to ensure that our technical and operational processes respect your rights regarding the protection of your personal data.
Following the French law “Informatique et Libertés” n°78-17 of January 6, 1978, as well as the new General Regulations on Data Protection (KVKK in Turkey) , you have the right to access, modify, rectify and delete data concerning you.
1] What is the “KVKK” law? Personal Data Protection Law (KVKK) adopted and entered into force on 24/03/2016 by the Grand National Assembly in Turkey. This law was published in the Official Gazette under No: 29677, on 07/04/2016. The main objectives of this law are to protect and prevent the unauthorized use of personal data. Like all organizations, we are obliged to comply with this law, and personal data processed in all its processes fall within the scope of this law.
Personal data” refers to all the data that we may record through our various forms and which may allow you to be identified.
In concrete terms, this can range from a simple e-mail address or your telephone number to your first and last names, or even more “sensitive” data such as information about your activity or your company.
Collecting Information and Consent
The various forms present on the site eraiturquie.com are in accordance with the personal data protection law.
Identify and responsible for the processing of your personal data
All personal data is collected on our site by the team of ERAI Turkey, a limited liability company with a capital of TL 20,000 registered in the Istanbul Register of Companies under the number 751703 and whose head office is located in : Business Istanbul Plaza Blok B, Merdivenköy mahallesi, Dikyol sokak, No: 2/A, Floor: 1, No: 10/11/12, Kadıköy-Göztepe / Istanbul (Turkey).
Data collected by ERAI Turkey
ERAI Turkey is able to collect different categories of data collected during your subscription and in the course of using our services, these are as follows:
- Identification data (name and surname),
- Contact data (postal or e-mail address, telephone),
Your personal data are collected and processed based on the legal basis provided by the regulations in the context of the execution of the contract:
- Customer account management,
- User client identification and authentication,
- Communication with the customer (sales support),
- Management of the rights and requests to exercise the rights of individuals,
- Provision and operation of services,
- Hosting of user client data,
- Administration and management of the service.
On the basis of your consent for legitimate interest purposes:
- Fighting fraud and preventing non-payment,
- Enrichment and valuation of the customer/prospect base,
- Provision of content and development of services.
We use an automatic collection, such as “cookies” when you visit our website www.eraiturkey.com.
Under no circumstances may the data collected include sensitive personal data, such as government identifiers (such as social security numbers, driver’s license numbers, or taxpayer’s identification numbers), complete personal credit card or bank account numbers, medical records, or information relating to health care claims associated with individuals.
Recipient of the data collected on the site
The personal data concerning you collected on our website eraiturquie.com and through our services, are intended for the exclusive use of ERAI Turkey.
ERAI Turkey’s database is used only by ERAI Turkey, which undertakes not to sell, rent, share, or disclose your personal data to third parties*. Its processing is secure and confined to an internal network.
The information collected on this site is subject to computer processing intended for the commercial activities of the establishment.
Please note that certain information is prohibited from any statement, namely :
- Personal sites or blogs (if you are a private individual),
- Address list files created for communication or information (the case of so-called “showcase” sites with a simple contact form),
- The files concerning the members and donors of an association.
* Except in the case of an express request from you or your company or in the case of an express request from a competent and state authority.
Processing, storage and security of your personal data
All your personal data is processed, stored, and used with all necessary security by ERAI Turkey via a private server. This data may, depending on your actions on our site, also be stored, managed, and used by third-party tools necessary for the proper functioning of our activities.
Also, we ensure that these tools comply with the standards set by the new General Data Protection Regulations (detailed regulations to be read in Turkish:
In addition, we keep your data for the period necessary to fulfil the above-mentioned purposes to enable us to meet our legal obligations. Personal data used for commercial prospecting purposes may be kept for three years, starting from the end of the commercial collaboration. Personal data may only be processed by personnel authorized by ERAI Turkey.
Third party tools used
CRM and Project Management: customer relationship management is done internally with various tools. This allows ERAI Turkey to centralize the contact details and actions of customers and prospects.
Mailchimp: this is an e-mail marketing and transactional tool that we use, as it is fully compliant with the privacy and security policy of the editor of this tool, which can be consulted by clicking here.
Newsletters and Email marketing
All of our forms allow you to decide whether or not you wish to receive :
- our newsletter on the one hand,
- our commercial and promotional offers, on the other hand.
You can decide whether or not to receive these different types of e-mails. Without your explicit consent, and if you have completed one of our forms, ERAI Turkey undertakes to send you only the e-mails necessary for the proper processing of your request.
This initial consent given by you may be revoked at any time. Indeed, if you no longer wish to receive e-mails from ERAI Turkey, click on the unsubscribe links provided for this purpose and present at the bottom of our mailing.
You can also contact us at [email protected] to inform us of your wish to unsubscribe.
Furthermore, in the event of even minor changes, we undertake to inform you by e-mail or via our website at least 30 days (where possible) before the application of such changes.
We also advise you to check this page regularly to stay informed, in real-time, of our procedures and rules relating to your personal data.
Right of access, of correction and right of cancellation
In accordance with the law, you have the right to access, modify, rectify and delete your personal data held by ERAI Turkey.
You can execute your rights at any time by email to [email protected] or by postal mail to the following address:
Business Istanbul Plaza Blok B, Merdivenköy mahallesi, Dikyol sokak, No : 2/A, No : 10/11/12, Kadıköy-Göztepe / Istanbul (Turkey).
As such, you will need to provide your first name, last name, company name, and finally, the customer number. If you are not satisfied with our exchanges, you will have the possibility to seize the National Commission of Information and Liberties.
(Last update: 24 April 2020)